Voice Logger is a multi-channel voice logging tool that works with audio channels as well as analog and digital telephone lines.Voice Logger helps in improving customer service by enabling your support staff and supervisors to review the actual telephone conversation with your customer, ensuring that you can immediately address pending issues quickly and fairly.

The knowledge that business conversations are logged ensures that your support staff complies with the company guidelines on how to interact with customers.

Voice logs can be used to implement personnel performance reviews, perform self-appraisal and can be used to train customer support staff to handle calls in difficult situations. Monitoring performance of support personnel helps in the implementation of company quality assurance standards. The presence of voice logs also ensures that records are maintained for resolving customer grievances and disputes.

Voice Logger helps in the settlement of disputes and customer complaints. Keeping a record of every phone conversation, to playback back in the event of a dispute, helps resolve disputes quickly. Voice Logging also helps in the training and development of the client service personnel. Supervisors/Managers can play back the calls at convenient times to appraise staff. Listening to the recordings of calls alongside the staff helps the managers to correct and guide them in the right direction. The company can also allow the staff to listen to their own calls for self-assessment of their performance. In short, voice loggers can play a major role in the improvement of the quality of customer care which will ultimately result in more business. Voice Logging is a very useful, effective and efficient tool that can also be used as an evidence for settling any disputes.

Call recording system empowers your organization to perform call recording with the ability to handle:

Features of Analog Voice Logger

Logging of incoming calls with details like date, time, duration,etc.

Logging of outgoing calls with date, time, duration, number dialed.

Details of incoming calls that were NOT answered with date and time.

Date and time of every attempt of making an outgoing call (even if the call was not connected).

Search facility in report based on time, caller-id, duration of call etc.

Support for GSM compression of voice logs to save disk space.

Support for Digital/Analog/Voice logging from a unified interface.

On-going support for new hardware devices.

Provision for implementing real-time monitoring of voice conversations.

Provision for implementing real-time monitoring of voice conversations.

Stereo recording of caller and callee for digital lines.

Provision for integration of voice logging into the customer data center.